Refund policy

Refund Policy

Thank you for shopping at [Your Store Name].

We want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us within 14 days of receiving your item.

Refund Eligibility

To be eligible for a refund, the item must be:

Unused and in its original condition

In the original packaging

Returned with proof of purchase or order number

Non-Refundable Items

We do not accept refunds for:

Items that have been used, damaged, or altered

Personalized or customized products

Gift cards

Items returned after the refund period

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refund Process

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item. We will help arrange a replacement or refund.